Your booking constitutes acceptance by you of our Conditions and your acceptance to abide by the Conditions. You understand and accept our courses are in challenging, often dangerous and difficult terrain. You realize and accept the potential risks and hazards that can be involved in courses of this kind.
Your balance payment is due 45 days before your course start date. Failure to pay your balance entitles us to cancel your trip and no refund is payable. On receiving your balance payment we will send to you our information summary and course joining instructions. You must read this information and comply with it.
The guiding ratio for any course or activity may be varied at the discretion of MONT BLANC ULIMITED guides to allow for circumstances such as staff absence or illness so long as such changes do not compromise the safety of course members or infringe any guidelines concerning guiding/instructing ratios as may be set out by the UIAGM.
General Requirements
You must ensure you are fully fit (both physically and mentally) to participate in your selected course(s). Should you be unsure of the standard of fitness required please contact us, as we are happy to answer any queries. We reserve the right to require a report from a medical practitioner to confirm the position. Should it become clear to us in our reasonable opinion that you are not suitable to participate in your chosen course(s) we will be entitled to cancel your course(s) without refund if whilst on a course.
Any necessary medical vaccinations and other preliminary arrangements including all visa procurements are your responsibility and we accept no responsibility in the event that these are not completed in time for the start date for your course. You agree to comply with all reasonable instructions we and the Guides give to you both before and whilst on your course. The decision made by us or the Guide as to the conduct, itinerary and objectives of the course is final. You will be responsible for bringing the proper clothing and equipment which we advise you in any of our printed course information.
Insurance
You must have in place an insurance policy covering as a minimum the following risks; repatriation, helicopter rescue, On and Off-Piste skiing for Ski Tours and medical treatment following an accident in the mountains.
Cancellation by You
You must notify us immediately in writing if you cancel your booking. The following charges will apply:
a. 45 days or more before your course start date – loss of deposit;
b. between 45 and 21 days before your course start date – loss of 50% of full course fee;
c. less than 21 days before course start date – loss of full course fee.
Changes of Plan
While we adhere to our published course itineraries as closely as possible, please note the Guide has absolute discretion in the interests of safety, snow and weather conditions and other external factors to vary planned itineraries without notice should he/she deem it necessary to do so.
Cancellation by Us
We reserve the right to cancel or terminate your trip at any time should we in our absolute discretion consider your conduct will impair or be likely to impair the comfortable health or enjoyment of our other clients or staff or other members of the public; or, if you fail to disclose any material fact to us on booking your course or in any communication with us; or, if you are in breach of any terms of the contract between you and us. If we cancel your course in circumstances other than above (and not as a result of your default), you will have the option of a full refund, paying a supplement for the course to run, transfer to another course or an alternative, mutually agreed program.
Contract Performance
We accept responsibility for ensuring that the arrangements which you book with us reach a reasonable standard unless any matter occurs without fault on our part or the part of any of our suppliers of the services if it is unforeseeable and unavoidable and attributable to an unconnected third party; or, it is your fault; or, it is due to unusual and unforeseeable circumstances beyond our control the consequences of which could not have been avoided by the exercise of due care; or results from an event which we or our suppliers could not foresee or forestall even if due care had been exercised.
In all instances except personal injury or death, our liability is limited to the cost of the relevant persons trip.
For the safety of our clients, our staff and third parties we reserve the right to cancel, postpone, curtail or alter (without prior notice) your course, in whole or part, for reasons resulting from unusual or unforeseen circumstances beyond our control or because the number of persons who agreed to participate in the course has not achieved our minimum numbers required within 21 days of the start date of the course. Compensation will not be payable by us in this instance.
Complaints
Whilst we will do our best to make your trip a success, any problem you have or matter which you wish to complain about must be made known to us whilst on the trip and the relevant service provider immediately. We or they will do our best to help and put things right. It is an important condition of this contract that you do let us or them know at the earliest possible opportunity.
If your problem cannot be resolved on the spot and you wish to take up the matter after your trip, you should make a written complaint at the time. You should follow this complaint up again in writing to our administration address within 28 days of your return from your trip. Failure to follow this procedure will deprive us of the opportunity to assist you and to rectify the problem, as such we will be unable to entertain any non-compliant complaints.
